Frequently Asked Questions

In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

∙ Your order number

∙ The name of the item you did not receive

∙ The name of the item you received in it’s place

∙ A clear photograph of the item you have received.

Once we’ve received the above info, our Customer Support team will get this sorted for you ASAP!

You may be asked to return the incorrect item back to us through our returns process. We will send you all the required information at this point.

ALL CLAIMS FOR ORDERS ARRIVING WITH AN INCORRECT ITEM MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

In the unlikely event you are missing an item from your order, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

∙ Your order number

∙ The name of the item you did not receive

Once we’ve received the above info, our Customer Support team will get this sorted for you ASAP!

ALL CLAIMS FOR ORDERS ARRIVING WITH MISSING ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

We’re unable to make any changes to your order once your order has been dispatched, this includes the following:

∙ Changing the item or quantity

∙ Delivery/billing address

∙ Adding items to your order

∙ Shipping method

If you need to cancel your order, please contact our Customer Support team here.

*IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, WE CAN NOT BE HELD ACCOUNTABLE IF THE ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THIS ORDER.

Many limited bottle releases are embargoed until the date of launch. Therefore, we cannot share any launch date or product detail information with you prior to launch day.

As a company policy, we do not reserve limited release bottles on the day of launch, nor can we take order for them over the phone.

We regularly post new releases on our social media channels. If you are not already following us, you can do so here:

We can’t always give a heads up about all product restocks as it’s always subject to change. However, we do have a back in stock function on product pages, so we can notify you when they will be coming back in.

To find out when an item will restock, click the ‘notify when back in stock’ feature on our product pages (right hand side of the page). This will allow you to enter in your email address to be notified as soon as it’s available.

Alternatively, you can keep a close eye on our social media, blog, and sign-up to emails at the bottom of our homepage.

With our Website www.enviedechamp.com, you have the possibility to order champagne in order to offer it to one of your relative, a friend and to thank a customer in example.
In order to do so, you will simply have to complete the address of the addressee in the dedicated area. Should you wish, you will also have the possibility to send a personalised message to your order that we print on our gift cards. You also can send a gift to multiple addresses !

Business Service

Our flexibility allows us to quickly answer to every targeted needs of companies : an event to organise, a product launch, a business meeting, to thank a customer, to reward an employee, to organise a contest…
Champagne is the ideal gift, perennially fashionable and rewarding, for the one who offer as well as the one who receive. We can also organise the sending in advance, or use our 24 hours Express service for a delivery within 24 hours in metropolitan France exclusively excluding the Corsica Island.

We offer you the possibility to choose between the standard shipping option (48hrs to 72Hrs), the Express shipping option (24Hrs for metropolitan France only excl. the island of Corsica). You are directly delivered to the address given once you have placed your order.

There’s nothing more simple. As soon as you have completed your order and chosen your mean of payment, we send you an email confirming that your order has been recorded, to the email address you have given us once you have subscribed on our Website.

As soon as we have received your order and your payment, we send your order within 24Hrs (excl. weekends and bank holiday). According to the delivery option chosen (Standard, Express), you will be delivered within 24Hrs to 72Hrs (working days).

You will have the possibility to track your order at any time, using the tracking link sent by email and available in your account.

In case of delivery problem, no panic ! there’s always a solution.

Incomplete order?
You simply have to write your reserves on the shipping note (delivery document) mentioning the number of parcel(s) received. Following your reserves and phone call, we will organize another sending as soon as possible.

Broken bottle(s)?
You simply have to write your reserves on the shipping note (delivery document) mentioning the broken bottle(s) or parcel(s) that you refuse. Following these reserves, we will immediately send another bottle(s) or parcel(s).

What can I do if I or the addressee is not available during the delivery?

Our carrier deliver your order and you or your addressee are not available?

No problem : a calling card is given to the addressee informing him of the telephone number of the carrier, in order to organize another free delivery time. Your parcel(s) are kept up to 8 days in their warehouse. Beyond this delay, the parcel(s) are sent back to us, generation return shipping costs.