As soon as the order is confirmed (recorded and paid), we will carefully prepare it in the shortest delay. The order is shipped the same day or within 24Hrs maximum (excl. weekends and bank holiday). Delivery delay varies from 1 to 3 working days for France (5 to 8 days for Corsica) and from 2 to 6 days abroad (1st carrier visit). If ever the delivery delay exceeds 7 days, you have the possibility to cancel your order in sending us a registered letter with acknowledgment receipt. In this case, we will refund the totality of your payment except the return costs which are at your charge (article L.121-20).
For France (excluding the island of Corsica), we propose you an Express delivery service: 24 Hrs for 25€ incl. taxes.
Please note that if some products require longer delivery delays, we will contact you in the shortest delay and will discuss with you to find an agreement regarding your order.
All our parcels are carefully packed with dedicated materials and an especially designed packaging for champagne. The seriousness and competence of our carrier partners allow us to avoid almost any damaged parcels and bottles.

Our sendings are shipped by one of our partners:

–  LA POSTE using the COLISSIMO SUIVI.
–  The carriers CALBERSON, from the international group GEODIS
–  France EXPRESS.
–  Chronopost and DPD

Parcels are directly delivered to the address given.
All our sendings are insured for their real value, against break and theft.

Currently, we deliver champagne to the following countries:

Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italia (except Sardinia and Sicilia: please contact us), Ireland, Latvia, Lithuania, Luxemburg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (and its islands), Sweden, Switzerland, UK.

Please note that these prices include the french VAT (20%). Once you are logged in, in accordance with the new European VAT laws, the VAT rate of your order will be updated by applying the VAT rate in force in your country of delivery.

Shipping cost participation for FRANCE (all taxes inclusive):

  • Pick up delivery : 7€ per 3 bottles for classic delivery (48H-72H) or 10€ per 3 bottles for express delivery (24H)
  • Standard delivery (24Hrs to 72Hrs in Metropolitan France): fixed price of 16€
  • Express delivery 24Hrs (for every order placed the day before, before 11am / for Metropolitan France – Excl. The island of Corsica): fixed price of 26€
  • Express delivery before 10am (for every order placed the day before, before 11am / for Metropolitan France – Excl. The island of Corsica) : fixed price of 32€ttc.
  • Delivery on personalized appointment 24/7. You can choose the date of delivery (from the next day up to 7 days following your order).
    Two hours time slot delivery from Monday to Saturday, between 8:00 am and 10:00 pm, and on Sunday between 9:00 am to 1:00 pm according to the city of delivery. This customized delivery option is subject to a fixed price of 29€.
  • Corsica: 18€ per 6 bottles for Standart Delivery and 41€ per 6 bottles for Express Delivery.
  • DOM (Guadeloupe, Saint BarthélémySaint Martin, Martinique, Reunion, Guyane, Mayotte, Saint-Pierre et Miquelon): 98€ per 6 bottles.
  • TOM (New Caledonia, French Polynesia, Wallis and Futuna): 225€ per 6 bottles

ATTENTION, for shippings to DOM-TOM, the orders are paid without taxes, and the recipient will have to pay local taxes which can reach up to 50% of the total amount of the order.

STANDART DELIVERY IN EUROPE :

  • Germany – Belgium- Netherland – Luxembourg : 24€ from 1 to 6 bottles, then 11€ per 6 bottles
  • Austria – Spain – Italy – Portugal : 26€ from 1 to 6 bottles, then 13€ per 6 bottles
  • Denmark – Finland – Greece – Southern Ireland – Sweden : 30€ from 1 to 6 bottles, then 13€ per 6 bottles
  • Croatia – Bulgaria – Estonia – Hungary – Latvia – Lithuania – Poland – Czech republic – Romania – Slovakia – Slovenia : 34€ from 1 to 6 bottles, then 17€ per 6 bottles
  • Iceland : 78€ per 6 bottles
  • Spanish Islands 90€ from 1 to 6 bottles, then 20€ per 6 bottles
  • Switzerland : 34€ per 6 bottles

Please note that in Switzerland, customs fees may be required upon receipt of the bottles; in this case, you just need to send us by mail the customs documents attesting the payment of these taxes and we will refund the French VAT of 20%.

 

EXPRESS DELIVERY IN EUROPE :

 

  • Germany – Belgium- Netherland – Luxembourg : 76€ per 6 bottles
  • Austria – Spain – Great Britain – Northern Ireland – Italy – Portugal : 88€ per 6 bottles
  • Denmark – Finland – Greece – Southern Ireland – Sweden : 99€ per 6 bottles
  • Croatia – Bulgaria – Estonia – Hungary – Latvia – Lithuania – Poland – Czech republic – Romania – Slovakia – Slovenia : 129€ per 6 bottles
  • Switzerland : 134€ per 6 bottles

 

Please note that in Switzerland, customs fees may be required upon receipt of the bottles; in this case, you just need to send us by mail the customs documents attesting the payment of these taxes and we will refund the French VAT of 20%.

 

Shipping cost participation will be automatically calculated in your basket once you have chosen the country of delivery.

Please note that the products with “Free delivery” logo offer you a free delivery in Metropolitan France.

If you are not available at the delivery time, a calling card will be left into your mail box. Thus, you will contact the carrier to the address given and find with him another free delivery time or you can directly go to their local offices to collect your parcels.
Important: If your champagne cannot be delivered due to your fault (no possibility to enter the front door because you did not informed us of your digital code, or if you did not give us your telephone number to call you, or if you do not answer to the carrier following the calling card left to you) and would result in the return of the champagne to our warehouse, should you wish to be delivered another time, all the shipping cost remains at your charge (return cost and new shipping cost). We remind you that all the parcels transit at the addressee’s risk, so you must be very careful when you receive the parcel.

Despite all the care and precaution we invest on our packaging, our parcels can be, in some rare occasions, damaged and some bottles broken. The customer commit himself to proceed to a full control of each parcel when the carrier delivers the parcels: the customer must ensure, with the carrier, that the content of the parcels is in good condition, and write the necessary reserves on the delivery note and contact us within 24H. If the customer does not write any reserve, he cannot be entitled to any complaint and ask for a reimbursement of the broken bottles and missing parcel(s).

Delivery delay?
Please contact us on 0033 4 68 66 66 66 or by email. We’ll make our possible to track your order and answer you shortly.

Incomplete order?
You simply have to write your reserves on the shipping note (delivery document) mentioning the number of parcel(s) received. Following your reserves and contact by telephone or email, we will organise another sending as soon as possible.

Broken bottle(s)?
You simply have to write your reserves on the shipping note (delivery document) mentioning the broken bottle(s) or parcel(s) that you refuse. Following these reserves, you will contact us by email and we will immediately send another bottle(s) or parcel(s).
Our company can not be held liable for damages suffered to the goods once it is owned by the client (in example: poor storage conditions of champagne by the client etc …)

RETURN POLICY

Return requested by the customer.
According to the Consumer’s code statement of the article L121.16, the buyer have a 14 days delay from the date of the delivery to return the goods in correct conditions, in the original packaging with the original invoice (for an exchange or reimbursement) with no penalty charge except the return fees. If the customer wishes to be reimbursed, the price of the bottle(s) (excl. shipping cost) will be paid within 15 days following the date of return of the goods to our warehouse. Before the return of the goods, the customer will have to inform us in writing our company of its decision. Finally, following the delivery of its order, if the customer notes a problem due to our company’s fault (mainly a different product than ordered), we commit to replace at our charge the product sent wrongly.
Automatic return of the goods due to the addressee’s fault:
Once one of our carrier inform us that he cannot deliver an order, we immediately contact the customer in order for him to be delivered in the shortest delay and to avoid such return procedure. Indeed, according to the law, if the goods cannot be delivered due to the addressee’s fault, carriers are obliged to keep the goods for 8 days maximum. If it exceeds 8 days, the parcels are sent back to us, generating expensive return costs.

SPECIFIC CLAUSE

For some references, a minimum number of bottles is required. It is indicated on the item’s description.
All our products are limited in quantity, except if we already committed ourselves for the product and sale in-between time. Exceptionally, if a product is no longer available, we will immediately reimburse the customers of the according amount.
All the content of this website, including the graphics, pictures, texts, animations, logos and icons and formattings are under the exclusive property of our company, excluding the brand’s logos and content belonging to our suppliers and partners. Any copy, distribution, modification, download or publication of any content from our website, even partially, is totally forbidden unless otherwise stated by us. If this is not respected, the infringer will be punished according to intellectual property law, article L.3335-2. The infringer would engage its civil and criminal responsibilities and would be subject to a legal action.
Product’s pictures shown our website www.enviedechamp.com are not contractual. Our responsibility would not be engaged if an error appears on these pictures. The champagne we sell is for private purpose only and cannot be sold by our customers.

EXTREME CONDITIONS

None of the two parts (customer and our company) will have failed to its contractual obligations if the contract is delayed, restraint in the eventuality of extreme conditions. Is considered as extreme condition any fact or unexpected event, unavoidable, beyond the responsibility of one of the two parts despite all their efforts. Should one of the two parts is under such circumstances, it will have to inform the other part within 10 working days following the date of the fact. The two parts will then get in touch together within a month unless it is possible to find an agreement and determine how the execution of the contract can be pursued. If the extreme condition last more than 3 months, the present terms and conditions will be cancelled by the injured party. Usually, is considered as extreme conditions by justice courts: blocking of the means of transport and suppliers, earthquakes, fires, storms, floods, thunders, blocking of the means of communication beyond the control of the two parts.

PRIVACY POLICY

Once you create your account on our website www.enviedechamp.com, our company will collect some private data. According the “Privacy policy” law on January 6th 1978, amended in 2004, you have the right to modify and to rectify your information. You can proceed to this in writing us, telephoning us or sending us a fax or an email. We are committed to not communicate your information to any third part, except to the one who are involved in the order process (carrier etc…) and except legal procedure.
We inform you that we take all the necessary precautions and measures to secure your personal data from a third part. Nevertheless, we cannot be liable in the event of such situation happens.
We remind you that none of your banking data pass through via our website. Once a customer confirms his payment, he is automatically transferred on the online bank’s secured desk of the Banque Populaire: CyberPlus Payment 3D SECURE.
As part of our trade relations, www.enviedechamp.com regularly communicates with their customers, once they have accepted to be informed of their newsletters and promotions during the registration process. At any time, you can un-subscribe our website’s trade information and close your customer account. You can proceed to this in contacting us by email.

LITIGATION

Our terms and conditions are subjected to the application of the french law. In case of dispute, the customer may contact our company to find an amicable solution. If the dispute persists, the trade Court of Perpignan, France, is only accepted.

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